Welcome to the Application Process

To help our customers easily understand the loan application process, following is a timeline. 

This illustrates the basic steps and time frames involved in a loan application for the purpose of purchasing, refinancing a property or raising funds for future investments!

Please note time frames are subject to variation based upon, the valuation turn-around and/or the complexity of the loan application.

Step 1: Application Lodgement Approximately 24-48 hours. Your loan application will be lodged with our credit team within 24 hours of receipt of ALL required supporting documents required to complete a full assessment. The credit team will notify your loan consultant if any Outstanding Documentation is required to complete the assessment process, within 24 hours of receipt. If no further documentation required, see Step 3.	Step 2: Conditional Approval Approximately 24 - 48 hours. Your loan consultant will receive notification of Conditional approval and a copy will be sent to you via the mail. This will detail any outstanding matters requiring attention prior to formal approval. Upon conditional approval, property valuation(s) will be ordered by our credit team.
Step 3: Valuation Reports Approximately 3 days. Our nominated panel Valuer will contact the relevant person to book a time to inspect the security property/ies being offered. Valuation report/s (for mortgage purposes only) will then be drawn up and forwarded to our credit team within 24 hours, for full assessment.	Step 4: Formal Approval Approximately 2 -3 days. Subject to, no further documentation/clarification required upon receipt of requested conditions at Conditional approval. Your loan application will be packaged by our credit team and send to the lender with recommendation for approval. You will be notified upon receipt of Formal Approval by your loan consultant and sent a Formal Approval letter via the mail. This will detail any Outstanding Matters requiring URGENT attention.
Step 5: Mortgage Documents Approximately 5-10 days. Under normal circumstances, you will be contacted within 3 days of formal approval by your loan consultant to arrange a time to sign your mortgage documentation. Please ensure you have addressed all Outstanding Matters addressed in your Formal Approval letter prior to. Your loan consultant will then return the mortgage documentation to our nominated panel solicitor who will then arrange settlement. Step 7: Congratulations! Congratulations, your loan is now in place! You will be sent a breakdown of where your funds went from our nominated panel solicitor.	Step 6: Loan Settlement Approximately 3-10 days Purchasing A Property Upon receipt of your mortgage documents, our nominated panel solicitor will check all documentation provided and signed correctly. Then await for your solicitor/conveyancer to contact them to book settlement (as per the date on your purchase contract/offer and acceptance). Refinancing Upon receipt of your mortgage documents, our nominated panel solicitor will check all documentation provided and signed correctly. They will then liaise directly with your existing lender (if different) to arrange your refinance. Please note - your existing lender may require up to 10 working days to prepare a discharge of their existing mortgage and arrange settlement. On the day of settlement you will be notified by your loan consultant.