Welcome to 2 Day Customer Service Program

We have a range of workshops for you to choose from.

Our workshops are educational, interactive, allow for fun and the tutors are professional, experienced and empathetic.

With varying group sizes  we ensure there is plenty of time for practice, feedback and coaching.  It is an formal and informal atmosphere where you can be yourself and, make the most of your time.

Workshops available

• 2 Day Presentation Skills Workshop.   

• 2 Day Customer Service Workshop.    

• 2 Day Conflict Negotiation Workshop.  

• 1 Day Job Search and CV Workshop.                        

• 1 Day Job search and Interview Workshop.                              

• 2 Day Job search, CV & Interview Workshop.                          

2 Day Customer Service Workshop     

Investment: $550.00 + GST per participant.

We provide the presentation skills workshops as either one on one coaching or for small groups of 4 - 8 participants and large groups typically with 24 participants.

How much would loyal Customers giving great word-of-mouth referrals be worth to your business?

Our Customer Service workshops provide you with tools, techniques, and approaches to enhance individual mindsets and skills, and organization proficiencies at delighting Customers.

The skills and tools learned will take people past a customer service focus to focusing on attracting and retaining customers – exceeding their expectations when possible.

What does the course cover?

• What is Customer Service?

• World-Class Customer Service

• What is a customer?

• The external customer

• the Internal Customer

• The A - Z of Customer service

• Delivering world class Customer service

• Attracting Customers

• Retaining Customers

• Managing a difficult customer into a happy customer

• Turning around difficult conversations

Our workshops are fun and the tutors professional, experienced and empathetic.

With varying group sizes  we ensure there is plenty of time for practice, feedback and coaching. It is an formal and informal atmosphere where you can be yourself and make the most of your time.

Company courses: in-house or at an external venue - courses can be tailored to address specific issues.

To discuss what you would like from the course then please call Lisa on 03 9534 4437 or 0425 710 558emaillisa.burnett@prioirytone.net.au

Click on the links for additional workshops available.

• 2 Day Presentation Skills Workshop.   

• 2 Day Customer Service Workshop.     

• 2 Day Conflict Negotiation Workshop.

• 1 Day Job Search and CV Workshop.                       

• 1 Day Job search and Interview Workshop.                              

• 2 Day Job search, CV & Interview Workshop.

Tell us what you need right now or how we can help